I bought a licence but I didn't receive my activation details.
Our system emails you your activation details automatically on purchase, so you should receive them pretty much instantly. However, it's relatively common for our emails to get caught in spam filters. First port of call is you check your junkmail box. If it's not there, then you can have your activation details resent via this form.
If you still haven't received them, please email us at firstname.lastname@example.org, but please whitelist our address first, because if our activation emails are getting blocked by your email provider, there's a good chance our regular emails will too.
If you don't receive a reply from us, you can be guaranteed that it's because our emails have been blocked, because we reply to all our user enquiries within two working days, and usually within less than a day.
In this case, please contact us via Facebook or Twitter so we can reach you that way instead.
I sent you a message but got no reply.
We reply to all genuine enquiries, so if you haven't received a response within two working days, either we didn't get your email, or our reply was blocked by your email provider. Please try contacting us via Facebook or Twitter instead, or whitelist our email address.
I contacted you via Facebook or Twitter and haven't had a reply.
We don't check our social media feeds as often as our email, so it may take a little longer to get a response, but we do check it fairly regularly and do respond to all genuine enquiries.
How many computers can I install the Novel Factory on?
You can now install the Novel Factory on as many PCs as you like, as long as it’s for personal use only.
How much does it cost?
$39.99 or £24.99.
Does it work on a Mac?
Unfortunately, no. However, it is possible to use special software that allows you to run Windows applications on a Mac, some of our users do that. You can read more about it on our forum here.
Also, please see the next question...
Is there an online / cloud based version?
In very exciting news, we have just begun work on an online version of the Novel Factory, which is expected to be ready for beta testing towards the end of this year (2016) and launching in full in early 2017. This will make the software available to Mac users, as well as Chromebook users, as well as users on any platform who want to use it on the move.
To be informed of progress and launch of this version, please sign up here.
Can I import a book I've already written in a different program?
Yes, you can import your existing manuscript into the Novel Factory from a Word, Richtext, OpenOffice or HTML document. By using delimiters, the Novel Factory can automatically split your novel into scenes, and even associate characters and locations with each scene.
What if I use the trial then decide I don’t like it – will my work be lost?
Nope. You can export all your work to a Word or Richtext document.
Does it work on Windows 10?
Do I need to be connected to the Internet to use it?
You need to be connected to the Internet to download the software, and to activate it, but you don’t need a constant connection in order to run it.
Is my copyright safe?
Yes! All your intellectual property is yours. We have no way to access it, nor do we have any intention to.