FAQs
We are currently working on a Help Manual and series of tutorial videos for Novel Factory 3.0.
You can find the help manual for the Online version here: https://onlinehelp.novel-software.com
You can find the Windows Desktop version help manual here: https://help.novel-software.com/
We are constantly updating our help manuals to add new instructions and improve the existing ones - we welcome feedback on any areas you would like us to focus on, and if you find any out of date bits, please do let us know.
Yes - in Novel Factory 3.0 you can work in the Desktop app in the morning and log into the Web App in the afternoon, and your work will sync between the two versions. You may need to hit the sync button, and refresh the page to make sure you have all the latest updates.
The licence for the original Desktop version was sold with a one-off payment which gives you a lifetime licence for the software, including updates within the version.
The Novel Factory 3.0 is a completely new product which is sold on a subscription basis, to allow us to cover our ongoing costs of hosting, support and ongoing development.
So if you are an existing Desktop user wishing to move to Novel Factory 3.0, you need to sign up for a monthly or annual subscription.
However, you are entitled to a discount equal to the value you paid for the Desktop licence - essentially resulting in your Desktop licence being free.
If you would like to do this, please contact us and once we have confirmed your Desktop licence details we will provide you with a coupon code.
If you decide you'd prefer to stick with your original version, there's no pressure to upgrade.
We reply to all genuine enquiries, so if you haven't received a response within two working days, either we didn't get your email, or our reply was blocked by your email provider. Please try contacting us via Facebook or Twitter instead, or whitelist our email address.
We don't check our social media feeds as often as our email, so it may take a little longer to get a response, but we do check them fairly regularly and do respond to all genuine enquiries.
As many as you like. The licences are per user, not per computer, so you can install the Desktop version or open the Online version on as many machines as you wish, as long as it's for your personal use only.
There are three different tiers of subscription for the Novel Factory 3.0, starting at $7.50 per month. Find out more here.
The Web app of Novel Factory 3.0 will run on any browser, so it will work on a Mac.
The Desktop app is currently, Windows only, but we are planing to start development on a Mac Desktop app early 2022.
We are currently working on an import function, to allow you to import your existing novel into the Novel Factory.
Nope. You can export all your work if you decide not to continue.
If you download the Desktop version to your local computer, then you do not need to be connected to the Internet to use the software.
The Web app is - well, web based - so you need to be connected to the Internet while using that one.
Yes! All your intellectual property is yours. We make no claim on any intellectual property or creative work of our users.
