FAQs

You can find the help manual for the Online version here: https://onlinehelp.novel-software.com

You can find the Windows Desktop version help manual here: https://help.novel-software.com/

We are constantly updating the manual to add new instructions and improve the existing ones - we welcome feedback on any areas you would like us to focus on, and if you find any out of date bits, please do let us know.

Our system emails you your activation details automatically on purchase, so you should receive them pretty much instantly. However, sometimes our emails to get caught in spam filters. First port of call is you check your junk mailbox. If it's not there, please contact us to have your activation details resent..

If you still haven't received them, please email us at info@novel-software.com, but please whitelist our address first, because if our activation emails are getting blocked by your email provider, it's possible our regular emails will too.

If you don't receive a reply from us, you can be guaranteed that it's because our emails have been blocked, because we reply to all our user enquiries within two working days, and usually within less than a day.

In this case, please contact us via Facebook or Twitter so we can reach you that way instead.

Online: Click here
Windows Desktop: Please contact us

Unfortunately, it is not possible to easily sync work between the Online and Desktop versions. We are working towards this for version 3.0.

However for now, we recommend users stick with either the Online or Desktop version.

The Desktop and Online versions are separate products on different licences. The Desktop version is based on a one-off payment which gives you a lifetime licence for the software, including updates within the version.

The Online version requires ongoing services to run and host, so is based on a subscription model.

So if you are an existing Desktop user wishing to move to Online, you need to sign up for a monthly or annual subscription for Online. However, if you sign up for an annual licence, you are entitled to a discount equal to the value you paid for the Desktop licence - essentially resulting in your Desktop licence being free.

If you would like to do this, please contact us and once we have confirmed your Desktop licence details we will provide you with a coupon code.

We reply to all genuine enquiries, so if you haven't received a response within two working days, either we didn't get your email, or our reply was blocked by your email provider. Please try contacting us via Facebook or Twitter instead, or whitelist our email address.

We don't check our social media feeds as often as our email, so it may take a little longer to get a response, but we do check them fairly regularly and do respond to all genuine enquiries.

As many as you like. The licences are per user, not per computer, so you can install the Desktop version or open the Online version on as many machines as you wish, as long as it's for your personal use only.

There are a few different options for the Online version. Find out more here.

Online Version: Yes.

Desktop version: The short answer is no. The long answer is that it is possible to use special software that allows you to run Windows applications on a Mac, and some of our users do that.

Yes, you can import your existing manuscript into the Novel Factory. By using delimiters, the Novel Factory can automatically split your novel into scenes, and even associate characters and locations with each scene.

Nope. You can export all your work if you decide not to continue.

Online version: As the program is web based you need to be connected to the Internet at all times in order to use the program.

Windows Desktop version: You need to be connected to the Internet to download the software, and to activate it, but you don’t need a constant connection in order to run it.

Yes! All your intellectual property is yours. We make no claim on any intellectual property or creative work of our users.