Upgrading your Subscription

There are various tiers of subscription, and we try to be as flexible as possible so you can switch between them.

So if you sign up for monthly and want to switch to annual, or if you sign up for Basic but then want to uphgrade to Standard, that is all possible.

To upgrade your account, follow these instructions:

Log into your account.

From the user menu in the top right hand corner, click ‘Manage My Account’.

This will open a new tab with your Account Management section.

Click ‘Subscription’ in the top right hand corner.

Click the green button ‘Change Plan’.

This will take you to a page with three boxes showing the different subscription options.

You can toggle to view options in monthly or annual.

Click the ‘Change Plan’ button at the bottom of the subscription you would like to change to.

A popup will appear asking if you’re sure you want to change. Click Okay.

Please note that the payment is then made instantly. We are working on improving this, so that it shows you exactly how much your’e going to be charged, but for the moment it doesn’t do that.

If you then go to Billing History, you can see the details of the charge.

The option I want is greyed out

If the option you’re looking to change to is greyed out, this is because the amount of credit you have, exceeds the cost of switching to that plan. When you change plan, any credit you have is applied to the initial payment, but anything beyond that would be forfeited. We don’t want people to lose credit, therefore the option is unavailable.

For example, if you’re on Basic Annual and you’re halfway through, you would have around $30 of credit in your account. If you wanted to change to Standard Monthly, the initial payment would only be $20, so your credit would cover that, but then the remaining $10 would be lost. Therefore this option is not available.

If you’d like to change to a subscription which is unavailable, then please contact us at info@novel-software.com and we will try to find a solution.

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