Clearing your data and closing your account

For the purposes of closing your account, it is important to understand the distinction between your account and your subscription.

Your ‘account‘ is your Novel Factory account which contains all your novel data. It is what you log in to in order to write your novel.

Your ‘subscription‘ is the recurring payment (or auto-renew) which is set up on a monthly or annual basis that gives you access to your account.

Closing your account

If you would like to close your account, first follow the instructions for cancelling your subscription. When you do this, your payment details are removed from our system, and there will be no further charges (unless you actively resubscribe).

At the end of the prepaid period, your Novel Factory account will be closed.

At the current time, any data that is in your account before it’s closed will remain stored in case you wish to resubscribe and continue (we have many users who start and stop their subscriptions as their circumstances change).

If you would also like to clear your data, please follow the instructions below. Note that this must be completed before the end of your prepaid period/your account is closed.

Clearing your data

In a Basic subscription

To clear your data in a Basic subscription, follow these instructions:

1. Log in to your account
2. Go to the user menu in the top right-hand corner and select ‘My Novels’
3. Click ‘Clear Novel’.
4. Click ‘Proceed’.

All your novel data will be permanently deleted.

In a Standard or Premium subscription

1. Log in to your account
2. Go to the user menu in the top right-hand corner and select ‘My Novels’
3. Click ‘Create New Novel’. This will create a new blank novel to act as a placeholder while you delete your data (accounts must always have at least one novel).
4. Go through all the novels in the Saved Novels section, and delete them by clicking the ‘Delete’ button underneath each one.
5. Click ‘Proceed’.

All your novel data will be permanently deleted.

Request to have all your data deleted from our systems

We make a conscious effort to keep the data we collect from users to a minimum. As outlined above, cancelling your subscription will remove your payment information from our system, and you can clear all of your novel data by following the steps given. However, if you would like us to also delete the other supporting information associated with your account (for example your username), please contact us and we will be happy to help.