Keeping our users’ data safe is our utmost priority, and we go to great lengths to make sure everything is secure and well-protected. It is extremely rare for any data to be properly lost, but if you think you have work missing and the following steps don’t help, please contact us as soon as possible…
Read MoreThe Novel Factory includes a ‘Turn Back Time’ or ‘Version History’ feature. This automatically saves your work at regular intervals and allows you to browse through the saved versions in order to access work that has since been changed or deleted. To use the Turn Back Time feature, look for the little clock icon: This…
Read MoreChrome Google’s Chrome is currently our recommended browser for using the software online and downloading the desktop app. This is because Google has the most robust support for progressive web applications (PWAs), which is the technology used by the software. Other browsers such as Microsoft’s Edge and Apple’s Safari also support PWAs, but the interface…
Read MoreIf the software crashes and you receive an Unhandled Error message, then there are a few things you can try to do to resolve the issue. Try refreshing and hard refreshing the browser Try logging out and logging in again. If the issue persists, please contact us. If you are contacting us, then there are…
Read MoreIf you’re having trouble logging in, please try the following solutions. If none of these work, or if you need any help working through the options, please get in touch. Check that you are using the right login page If you are using the current version of The Novel Factory, the correct page for logging…
Read MoreIf the software does not seem to be working properly, the first thing to try is restarting your computer and restarting the software. If that doesn’t help, please contact us, sending as much as you can of the following information. The more details we have, the faster we will be able to resolve the issue.…
Read MoreThe Novel Factory contains a Recycle Bin, where deleted content can be recovered. Things which can be recovered are: Characters Locations Items Scenes For other deleted data that you would like to recover, the Turn Back Time feature may be able to help. Recovering Data from the Recycle Bin To use the Recycle Bin, click…
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