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Troubleshooting

Unable to log in

If you’re having trouble logging in, please try the following solutions. If none of these work, or if you need...

Work has gone missing

Keeping our users’ data safe is our utmost priority, and we go to great lengths to make sure everything is...

An unhandled error has occurred

‘Unhandled error’ messages can show for a variety of technical reasons. In the first instance, try the following to see...

The Novel Factory is not working properly

Our aim is for all of our users to have a smooth, problem-free experience with The Novel Factory. However, occasionally...