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If you’re having trouble logging in, please try the following solutions. If none of these work, or if you need any help working through the options, please get in touch. Check that you are using the right login page If you are using the current version of The Novel Factory, the correct page for logging…

Keeping our users’ data safe is our utmost priority, and we go to great lengths to make sure everything is secure and well-protected. It is extremely rare for any data to be properly lost, but if you think you have work missing and the following steps don’t help, please contact us as soon as possible…

‘Unhandled error’ messages can show for a variety of technical reasons. In the first instance, try the following to see if the issue resolves: Refresh and hard refresh the browser Log out and log back in again. If the issue persists, please contact us. If you are contacting us, then there are two things you…

Our aim is for all of our users to have a smooth, problem-free experience with The Novel Factory. However, occasionally things can go wrong. If this happens, please work through the following steps. If you are still having problems after that, get in touch and we’ll do everything we can to get you back up…