1. Home
  2. Knowledge Base
  3. Troubleshooting

Troubleshooting

Work gone missing

Keeping our user’s data safe is our utmost priority and we go to great lengths to make sure everything is...

Turn Back Time (Version History)

The software includes a Turn Back Time or Version History feature, which automatically saves your work at regular intervals and...

Browser and Plug-in / Add-on issues

Chrome is the recommended browser for using the web app and downloading the desktop app We recommend Google’s official browser:...

Unhandled Error

If the software crashes and you receive an Unhandled Error message, then there are a few things you can try...

Trouble Logging In

If you’re having trouble logging in, you may want to try the following actions to try to resolve the issue....