Blog

Work gone missing

Keeping our user’s data safe is our utmost priority and we go to great lengths to make sure everything is robust and well backed up. However, of course sometimes things do go wrong, so if some of your work has missing, some of these suggestions may help. If they don’t, please do contact us at…

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Turn Back Time (Version History)

The software includes a Turn Back Time or Version History feature, which automatically saves your work at regular intervals and allows you to browse through the saved versions in order to acces work that might have been changed or deleted since. In order to use the Turn Back Time feature, look for the little clock…

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Browser and Plug-in / Add-on issues

Chrome is the recommended browser for using the web app and downloading the desktop app We recommend Google’s official browser: Chrome to get the best experience from the software, as Google has robust support for progressive web applications, which is the technology used by the software. Other browsers such as Microsoft’s Edge and Apple’s Safari…

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Unhandled Error

If the software crashes and you receive an Unhandled Error message, then there are a few things you can try to do to resolve the issue. Try refreshing and hard refreshing the browser Try logging out and logging in again. If neither of these things work, please contact us. If you are contacting us, then…

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Trouble Logging In

If you’re having trouble logging in, you may want to try the following actions to try to resolve the issue. However, we’re always here to help, so if none of these work, or if you’d just like a bit more support working through the options, please don’t hesitate to get in touch. Try Refreshing or…

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Novel Factory Not Responding

If the software is not responding then the first thing to try would be restarting your computer and restarting the software, to see if that helps. If that doesn’t help, then you’ll need to contact us for assistance. Email us at info@novel-software.com and please send us as much as you can of the following information.…

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The Recycle Bin

The Novel Factory contains a recycle bin, where deleted content can be recovered and restored. Things which can be recovered are: Characters Locations Items Scenes For other deleted data that you would like to recover, you might want to try Turn Back Time. Recovering Data from the Recycle Bin To use the Recycle Bin, click…

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