1. Home
  2. Knowledge Base
  3. Troubleshooting
  4. The Novel Factory is not working properly

The Novel Factory is not working properly

If the software does not seem to be working properly, the first thing to try is restarting your computer and restarting the software.

If that doesn’t help, please contact us, sending as much as you can of the following information. The more details we have, the faster we will be able to resolve the issue.

  • Are you using the desktop or browser version of the software?
  • If you are using the browser version, which browser?
  • Does this problem start as soon as you open the software, or only after using it for a while?
  • If it happens after you have been using the software for a while, what were you doing when it happened? I.e. creating a character, editing a scene, editing an index card…
  • When you try the software in a different browser, do you experience the same problem?
  • If you are able to try the software on a different device, do you experience the same problem?
  • Please send a screenshot of the app in its non-responding state

Thank you for your patience and cooperation, and we will do our best to resolve the issue as swiftly as possible.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support