Browser and Plug-in / Add-on issues

Chrome is the recommended browser for using the web app and downloading the desktop app

We recommend Google’s official browser: Chrome to get the best experience from the software, as Google has robust support for progressive web applications, which is the technology used by the software.

Other browsers such as Microsoft’s Edge and Apple’s Safari also support PWAs, but the interface and responsiveness may vary slightly.

Currently, Firefox only has limited support for PWAs and as such we regretfully do not recommend using the software with Firefox.

So, if the software is not behaving as you expect, or if what you’re seeing doesn’t look like the screenshots you’ve seen, it might be worth trying the software on a different browser – such as Chrome, to see if that resolves any issues.

About Add-ons and Plug-ins

If you are having issues with the software, another thing to check is whether you have any browser plug-ins or add-ons which might be interfering with its functionality. Certain plug-ins – especially firewalls and other security controls – may block the software taking actions it needs to in order to function properly.

If you think this might be the case, you could try using the software in a different browser which doesn’t have those add-ons, or you could try temporarily disabling the plug-ins, to see if it makes any difference.