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Work gone missing

Keeping our user’s data safe is our utmost priority and we go to great lengths to make sure everything is robust and well backed up.

In the vast majority of cases, when it appears that work has gone missing, it is actually a data caching issue, and it is not that the work isn’t there, it’s just that it’s not displaying properly.

To fix this, please log out and hard refresh (CTRL+F5 or equivalent) then log in again.

If you have the desktop version, then uninstall and reinstall it.

If this doesn’t help, then please contact us at info@novel-software.com so we can help further.

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