Work gone missing

Keeping our user’s data safe is our utmost priority and we go to great lengths to make sure everything is robust and well backed up.

However, of course sometimes things do go wrong, so if some of your work has missing, some of these suggestions may help. If they don’t, please do contact us at info@novel-software.com so we can help directly.

Data Caching

In the vast majority of cases, when it appears that work has gone missing, it is actually a data caching issue, and it is not that the work isn’t there, it’s just that it’s not displaying properly.

To fix this, please log out and hard refresh (CTRL+F5 or equivalent) then log in again.

If you have the desktop version, then uninstall and reinstall it.

Turn Back Time (Version History)

The software contains a Turn Back Time feature, which autosaves versions of your data at regular intervals. You can view and restore from these automated backups. To find out how to do this, please check out this article.

Recycle Bin

The software includes a recycle bin function. Find out how that works here.

Still not working?

If this doesn’t help, then please contact us at info@novel-software.com so we can help further.